Tenant Login Portal

Greenbrier Real Estate & Appraisals has extensive experience with leasing and can help you find the perfect apartment or home for you. Our application and showing process is easy. Simply click on our gallery of homes, find the one you’d like. Email or call our office for your showing, see the property and submit your application via the easy and convenient online application process.

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Application

Greenbrier Real Estate offers access to a tenant portal for all of our tenants. This tenant portal can help simplify your monthly bill cycles and ensure that you can plan ahead when to pay rent and also features a work order maintenance request tab under your portal. Benefits of the tenant portal include

Benefits

  • Once you’ve signed up, you can:
  • View and pay your bills anytime (24/7)
  • View and pay your bills from anywhere (any computer with an internet connection)
  • Set up an automatic payment
  • Sign up for automatic reminder emails
  • Review your payment history

Convenience

Have you ever looked at a calendar and suddenly realized that your rent was due that day? Or worse yet, that it was due a few days ago and that it was now late? With online rent payments, these concerns are a thing of the past. Simply hop on your computer and in just a few minutes, your rent is paid! Or remove all doubt and schedule a payment in advance so your rent is paid automatically. And this is in addition to not having to write checks, address envelopes, or find/buy stamps

If you have already set up your Login you can access it here if you have not yet signed up you can submit your request for portal activation here. To sign up please fill out your name, address, phone number and current email.

Click to Read Tenant FAQs

I am locked out; do I call you for an emergency lock out?
Greenbrier Real Estate does not provide after hours lockout assistance. If you are locked out after our normal business hours of 5pm or before 9am you must retain a locksmith on your own behalf. If you are locked out from the property during our business hours, you may contact our office to make arrangements to pick up a Key.

I have questions about my account status, what should I do?
We offer window and phone support for account questions between 9am and 5pm Monday through Friday. If you have already set up your login portal you can access your account information there. We can also email or mail you a copy of your current account whenever you might need.

I’d like to pay my rent with cash but I noticed you do not accept it at your office, what should I do?
Since we do not accept cash for rent we have a few easy options for payment. The tenant portal allows you to link a bank account to your rent payment for auto-drafting or you can use a credit card (which incurs a fee set by the processor not us) and we also offer a new cash payment feature that you can request an easy to use. This process is known as the “electronic cash processing” and allows you to pay your rent with cash at one of our partner companies. We can email, or you can pick up a printed PaySlip at our office.With this feature we create a PaySlip which you can then take along with their cash, to their nearest 7-Eleven or ACE Cash Express location, and present them to the cashier to make the payment. Once the transaction is processed, the tenant will be provided with a receipt as proof of payment. Upon payment confirmation, your Receipt will automatically be created in Appfolio property management system for their Electronic Cash Payment. The receipt will include a reference number for the transaction, which matches the confirmation number on the receipt the Tenant receives when making their payment.

If you prefer you can always send a check or money order via mail. However, this method does risk having the payment delivered late and risks incurring late fees for your account.

I cannot pay my rent on time or in full, what should I do?
Contact Greenbrier immediately. Call 757-547-5115 Notifying us will not ensure that you will not incur late fees but we do have a payment arrangement form that is available for tenants to fill out. This form is available only at our window service at our location. This does not guarantee that no action to collect the rent will be taken.

When are late fees assessed?
Late fees are assessed on the close of business of the 6th day of the month. Depending on your lease the late fee amount is usually 10% of your rent. Late fees can be triggered by any owed balance. Including unpaid repairs or service invoices! It is very important to make sure you check your online portal regarding the status of your account.

Am I responsible for a repair, mowing my lawn, trash notice?
Every lease contains several paragraphs that discuss the tenants responsibilities for repairs, lawn maintenance, and trash. Each property can have slightly different policies depending on what appliances, features, and characteristics they have. In most cases tenants are required to maintain lawns, gardens, bushes during the “growing season” between March and November. At all other times grass must be maintained at height to meet local code requirements. Trash must always be promptly removed and disposed of in accordance with trash collection cycle of your residence. If trash is present at your property or contractors must remove it in most cases tenants are responsible and will be billed. For repairs we encourage tenants to contact Greenbrier at Notifying us will not ensure that you will not incur late fees but we do have a or via your online portal to submit work requests. Even if the item is the tenants maintenance responsibility oftentimes it is cheaper and easier to use contractors dispatched through Greenbrier.

Are there limits to how many work orders I can submit online?
The is presently no firm set limit, however we encourage tenants to be as thorough as possible and avoid submitting more than one work order a day unless it is an emergency. If possible please include clear photographs of the items you are reporting.

What qualifies as an emergency?
Emergencies are repairs which pose a direct and immediate risk to the habitability of the rental residence. Routine equipment failures such as appliances and HVAC are not considered emergency unless there are specific circumstances involving fire and water. Emergency items include, Catastrophic failure of water heater, Electrical power failure at the box, Structural collapse, and fire. Under any circumstance involving fire call the emergency services immediately before contacting our emergency line or logging in through the portal.

How soon are work orders dispatched, is there an emergency number?
Work orders are usually dispatched as soon as we are able to, usually between 9am and 5pm Monday through Friday and the first two Saturdays of each month between 10am and 2pm. The online work request feature submits a request to our software which then updates our property managers of this request.

We encourage all emergency items to be submitted online and for tenants to leave a detailed message at our after-hours voicemail 757-230-4035. This message will be sent via text to the on-duty property manager.